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Referring to the client record card is the best course of action if a stylist does not recall the previous color formula used for a client. The client record card contains vital information about past services, including color formulas, preferences, and notes specific to that client’s hair type and condition. This documentation helps ensure consistency in the services provided and can prevent mismatches in the color application that could lead to undesirable results.

Using a new formula without knowledge of the previous one might not align with the client's expectations or desired outcome, and asking the client for their preference could lead to confusion if they themselves do not remember all the details or if they have changed their mind since the last visit. Skipping the service entirely would not be productive, especially when professional tools and records are available to help safely and effectively proceed with the appointment. Thus, utilizing the client record card allows for a more informed and satisfactory service for the client.